Privacy Protection
Last updated: Mar 22, 2024
1. General information
This Privacy Policy (hereinafter: the Policy) describes which of your personal data we collect, how we process it, and for what purposes we use it, as well as your rights related to your data.
Vilintra sol j.d.o.o., with registered seat at Radnička cesta 20, Zagreb, Republic of Croatia, PIN (OIB): 76972280949 (further: “Vilintra” or “we”) processes personal data of users of its services and visitors to the site https://www.vilintra.com/ in accordance with the current regulations governing the protection of personal data (General Data Protection Regulation 2016/679).
We respect your privacy and process personal data fairly and legally, exclusively on the basis of valid legal grounds, i.e,. in accordance with your consent for processing.
2. Method and purposes of personal data processing
Promotional messages
Access to the website https://www.vilintra.com/ is free and does not require registration. If you want to receive promotional messages about our products and services, you can choose a simple registration of your e-mail address in the web form, without the need for registration. You can opt out of receiving promotional messages at any time by selecting the opt-out option provided in the received promotional message.
Contact
If you contact us with your inquiries, we process the data you provide us exclusively to provide the requested information. After answering your query, we will delete the submitted data.
Personal data that is necessary to resolve product complaints is kept for 12 months from the date of receipt in accordance with the regulations governing consumer rights.
3. Protection of personal data
We process collected personal data with the mandatory application of appropriate legal, technical, and organizational security measures to prevent any unauthorized data processing. Access to your personal data is limited only to those employees who need this information to provide our services. We continuously educate our employees about the importance of data confidentiality and the preservation of privacy, and the protection of your data. We collect only the data that is necessary for the processing in question, and we do not keep them for longer than is necessary or determined by law.
4. Your rights
At any time, you can ask us for information about the processing of your personal data and request the exercise of the following rights:
- right to access data relating to you
- correction or amendment of your personal data so that they are always correct
- deletion of personal data (if there are no justified reasons for data storage)
- restriction of personal data processing
- withdrawal of consent for data processing (e.g., for receiving promotional messages).
If you believe that one of your rights has been violated, you can file a complaint with the Personal Data Protection Agency at the address: Martićeva ulica 14, HR – 10 000 Zagreb, email: azop@azop.hr
5. Contact for personal data protection
Requests, complaints, or inquiries related to the processing and protection of personal data can be sent to the e-mail address legal@vilintra.com.
In accordance with the applicable legal regulations governing the protection of personal data, any request/inquiry will be resolved as soon as possible, and no later than within 30 days of receipt. When contacting and making the above requests, we will make reasonable efforts to confirm your identity and prevent unauthorized processing of personal data.
Personal data protection manager
Vilintra sol j.d.o.o.
Radnička cesta 20, Zagreb
HR – 10000
email: legal@vilintra.com
6. Personal data protection rules of other websites/third parties
These Rules were last amended on August 21, 2025.
HTTP Cookies
Terms of Use of “cookies”
By using the website for the first time, it is considered that you are fully familiar with these terms, that they are clear to you, and that you accept them. If you do not agree with them, please do not access the website and do not use its contents. If you have any questions or ambiguities related to the Policy, please contact us at the email address: legal@vilintra.com.
We reserve the right to change the appearance and content of the website and the terms, so please review them periodically to familiarize yourself with possible changes. We will consider your subsequent use of the website to constitute your acceptance of any possible changes.
Cookies
Cookies are small files that are stored on a computer or mobile device when we visit a website. Cookies allow the website to “remember” the visitor’s activities or settings from previous visits, so that they can be applied automatically on the next visit. In this way, the website already “knows” that you have already been here and, in some case,s adjusts what you see on the screen. Cookies are most often used to remember specific user preferences, to help enter information that has already been entered during previous visits. https://www.vilintra.com uses the so-called cookies – a set of data that serves as your anonymous individual identifier, in the way that the website sends it to your browser and stores it on your computer. Cookies are used for the functioning of all website features and a better user experience.
We also divide cookies into first-party and third-party cookies. First-party cookies come from the website you are currently on, while third-party cookies come through advertisements or through external services from other websites. First-party cookies are used, in addition to the proper functioning of websites, for statistical monitoring of activities on the website. The data collected for this purpose includes the user’s IP address, information about the browser, language, operating system, and other standard statistical data that is collected and analyzed exclusively in anonymous and bulk form. Third-party cookies are most often used by advertising networks to analyze user behavior on various websites. The purpose of the analysis is user profiling according to demographics, interests, etc., which is most often used for advertising purposes
How do cookies actually work?
Cookies store information in the form of “key” and “value” pairs within text files.
When accessing the website, https://www.vilintra.com, cookies identify browser parameters, but not the users themselves. In short, the purpose of cookies is benevolent; they are not harmful and cannot carry viruses, and enable a better user experience when surfing.
If you do not agree to the use of cookies, you can easily delete (or prevent) them on your computer using the settings of the browser you are using. More information on cookie management is available on the pages of the browser you are using or at www.allaboutcookies.org.
Since the purpose of cookies is to improve and enable the best possible user experience of using our website and its processes in the full scope of their functionality, please note that by preventing or deleting cookies, you may disable the functionality of website features or cause a different operation and appearance in your browser.
Statistics
The website https://www.vilintra.com uses the Google Analytics tool for statistical monitoring of user activity. User activity is monitored to ensure the proper functioning of the website and with the aim of improving the site and the user experience. Google Analytics does not enable user identification, although it processes some types of private data, such as IP addresses. This is achieved by data aggregation and anonymization techniques such as IP address masking.
Detailed information about this service and the cookies it uses, as well as about the possibilities for users to regulate the monitoring of their own activity, is available at: https: //www.google.com/analytics/learn/privacy.html.
